Thank you for choosing Fontana Spa.

To ensure the best experience for all guests, we kindly ask that you review our spa policies below.

ARRIVAL TIME

Please arrive on time for your appointment so we can provide your full scheduled treatment.

If you are running late, we can hold your appointment for up to 10 minutes. After that, your booking will be treated as a walk-in appointment, and we may not be able to guarantee your originally reserved therapist or the full appointment duration.

APPOINTMENT CHANGES & CANCELLATIONS

If you are unable to attend your appointment or need to change your scheduled time, please provide at least 1 hour’s notice whenever possible.

Advance notice helps us accommodate other guests and manage our schedule smoothly.

REFUND POLICY

All sales and purchased services are final sale.

No refunds will be issued for completed or prepaid services.

Thank you for your understanding and cooperation.

We look forward to providing you with a relaxing and enjoyable experience at Fontana Spa.